Food Safety & Quality

Our Best-in-Class Food Safety & Quality Systems

We implement a consistent, comprehensive food safety and product quality management process across our global supply chain. Through this, Kraft Heinz is committed to meeting regulatory compliance and industry standards. Our food safety and product quality management process has been designed by us, for us. We are constantly reviewing our standards to remain agile and adaptable to meet business needs, while also meeting or exceeding our own high-quality standards that we’ve set for our products and delighting our consumers. This has resulted in a drop in consumer complaints for the last 10 years, and overall, a 69 percent drop in complaints over the 10-year period.

Our food safety and quality management system enables our owned factories and our vendors to be compliant with Global Food Safety Initiative (GFSI) recognized certification (e.g., FSSC 22000). Many of our factories undergo third party audits and achieve third party certification to demonstrate this.

Focus on Excellence and Continuous Improvement

In order to consistently improve our food safety and product quality management system, we monitor other external metrics including product recall, serious incidents, and consumer complaints. We are driving continuous improvement in our processes and systems which results in very high Right First Time manufacture of our products, which minimizes product waste.

Kraft Heinz quality, operations, and other functions are deploying a transformational management system focused on the principles of transforming the culture and mindset of our teams through best-in-class collaboration, teamwork, waste reduction, efficiency, and product safety. In 2023, we created a Global FSQ Excellence team. This team partners across our business functions to collaboratively design the future of global food safety and pioneer continuous improvement strategies and best-in-class technologies.

We are continuously investing in food safety and quality processes and constantly improving our testing and controls as well as the reliability of our equipment. We are pioneers in deployment of advanced analytics and AI to predict and eliminate future failures and events potentially affecting product safety and waste.

Driving Compliance Beyond Industry Regulations and Standards

In order to drive compliance and food safety beyond industry standards, we adhere to the long-established Golden and Platinum Rules that are part of our DNA. The level of compliance of our own sites and vendors we work with is continuously monitored and measured against these rules.